Frequently Asked Questions     What are the main functions of VIVIDESK™?   What tools are used to develop the VIVIDESK™ technology?   What are the minimum hardware requirements for VIVIDESK™??   What operating systems is VIVIDESK™ available for?   Does VIVIDESK™ support SSL or other encryption of all data?   Does VIVIDESK™ provide for role-based profiles?   Does VIVIDESK™ support client session timeouts based on roles or applications??   What types of usage data are tracked?   Can global messages be sent out?   Can messages be sent to other users on the network only?   What level of support comes with VIVIDESK™?     Main Functions The VIVIDESK™ main functions are: authentication, security, message management, application management, data collection, application display and inter-application communications.     Development of VIVIDESK™ The VIVIDESK™ technology is developed using Microsoft tools such as Visual C++, Visual Basic and ASP.NET. VIVIDESK™ platform is based and driven on the .NET environment and Internet component design methods.     Minimum Hardware Requirements Essentially, if a computer can run Internet Explorer™ 4.0, then it will be able to run VIVIDESK™. This usually translates into the following minimum hardware requirements: 500 MHz central processor, or better. 256MB memory. Windows 98, Windows 2000, Windows XP, Windows 2003, Windows VISTA, or Windows NT (version 3.51 and higher). 5 MB of hard drive space. Internet Explorer 4.0 or higher (it is recommended that Internet Explorer 5.0+ be installed with 128 bit encryption compatibility). An Internet connection (48 kilo baud or faster modem; fast Internet connection using DSL, Cable or better recommended).   Operating System Requirements VIVIDESK™ is available for all Windows applications except Win 3.1 and Windows NT 3.5. VIVIDESK thin-client should be installed on Windows 95/ 98/2000/Me/XP/ NT 4.0 computers. VIVIDESK is also available in a format optimized for remote desktop servers such as MS Terminal Server and Citrix Servers, allowing it to be delivered to Macintosh and other client computers using the Remote Desktop Protocol.     SSL or other encryption support VIVIDESK™ can be configured to use SSL with 128-bit security and digital certificates.     Role-based Profiles VIVIDESK™ functionality revolves around the user and user groups. Users are assigned to user groups, and applications are also assigned to user groups. Anyone registered in a user group will be able to see and use all the applications assigned to that group. Each member of a group has the same privileges as all other members of that group. If a user is not registered with a specific group, their profile and applications they can view will be different. For example: the key differentiator between a doctor and an administrative person is who sees billing and financial data and who is able to view the electronic medical record.      VIVIDESK™ supports client session timeouts based on roles or applications VIVIDESK™ can automatically log off and systematically close all open software applications (launched through VIVIDESK™. The time-out period can be set to any number of minutes or it can be disabled and this can be set differently for different workstations and environments. A session starts with a validated user logon and ends when a user signs off, is timed out, or if the VIVIDESK™ desktop fails to check in with the VIVIDESK™ server.     Usage data tracking VIVIDESK™ always captures basic information about VIVIDESK™ sessions. A session starts with a validated user logon and ends when a user signs off, is timed out, or if the VIVIDESK™ desktop fails to check in with the VIVIDESK™ server. Automatic session data includes the desktop requested, user unique identifier, security key, user computer address, logon time, and whether the session ended normally or possibly had a problem. VIVIDESK™ can record information about who logs on, when, where and for how long. It also can capture much more detailed information about how the VIVIDESK™ desktop and its software applications are used..     Global messages can be sent out Yes. This is one of VIVIDESK™'s greatest strengths. VIVIDESK™ has two embedded messaging systems and it can implement third party messaging systems. VIVIDESK™ can also associate pop-up messages and summaries with software applications.     Messages can be sent to other users on the network VIVIDESK™ has been designed to provide users with an internal mail application that can be used for communication between individual users as well as between groups of users. This messaging feature is not connected to the Internet and so maintains a level of security across the network.     Level of support with VIVIDESK™ VIVIDESK™ is committed to providing all our customers with online and offline technical support, 24 hours a day, 7 days a week. We also provides direct user-education training and support during the initial implementation phase, and training for your own selected staff by our technical personnel to ensure that your staff can also provide users with in-house VIVIDESK™ user support.